ESG performance indicators

Impact area	Indicator	Measure	Unit	2019	2018	% change
Above-average sustainable investments	GRESB	Percentage above-average sustainable investments total portfolio	%	81%	79%	3%-point
	GRESB	Percentage Dutch funds with GRESB 4/5 stars	%	100%	94%	6%-point
	GRESB	Percentage of GRESB 4/5-star ratings in the regional mandates	%	35%	41%	-5%-point
	GRESB	GRESB coverage total portfolio	%	94%	92%	1%-point
	GRESB	GRESB coverage of Dutch funds	%	100%	100%	0%-point
	GRESB	GRESB coverage of the regional mandats	%	79%	75%	4%-point

Impact area	Indicator	Measure	Unit	2019	2018	% change
Sustainable building certificates	BREEAM or GPR	Share of sustainable building certificates based on m2 (BREEAM or GPR) (GRI-CRESS: CRE8)	%	98%	62%	36%-point

Impact area	Indicator	Measure	Unit	2019	2018	% change
Energy labels	EPC	Share of energy labels based on m2 (GRI-CRESS: CRE8)	%	100%	100%	0%-point
		Share of green energy labels based on m2 (A, B or C label)	%	98%	95%	3%-point
		Average energy index	#	1.10	1.15	-4%
		Number of DUO Labels	#	523	521	0%

Impact area	Indicator	Measure	Unit	2019 (Abs)	2018 (Abs)	% change (LfL)
Energy	Electricity	Total electricity consumption (GRI: 302-2)	MWh	20,296	21,234	-8.1%
	Gas	Total gas consumption (GRI: 302-1)		3,855	7,663	-3.0%
	District heating and cooling	Total consumption district heating and cooling (GRI: 302-2)		10,435	18,145	-8.6%
	Total	Total energy consumption all sources (GRI: 302-2)		34,586	47,043	-7.7%
	Energy intensity	Average energy intensity of the buildings (GRI-CRESS: CRE1)	kWh/m²/jaar	28	38	-7.7%
	Energy intensity	Coverage ration data energy and CO2		137 of 191	126 of 170
CO2 emissions	Direct	Scope 1 (GRI: 305-1)	tonnes CO2e	743	1,478	-3.0%
	Indirect	Scope 2 (GRI: 305-2)		12,636	14,156	-8.1%
	Total	Total CO2 emissions (GRI: 305-2) Scope 1 and Scope 2		13,379	15,634	-7.9%
	Total	Total CO2 emissions after offsetting		2,095	3,827	-6.8%
	CO2 emission intensity	Average CO2 intensity of the buildings (GRI-CRESS: CRE3)	kg CO2e/m²/jaar	11	13	-7.9%
Water	Total	Total water consumption (GRI:303-1)	m³	97,910	100,305	-1.5%
Water	Water intensity	Average water intensity of the buildings (GRI-CRESS: CRE2)	m³/m²/year	0.40	0.37	-1.5%
Waste	Total	Total waste by weight (GRI: 306-1)	tonnes	933	870	10.2%
Waste	Total	Recycling percentage	%	25%	28%	-5.9%

Impact area	Indicator	Measure	Unit	2019	2018	% change
Stakeholder engagement	Tenant satisfaction	Response percentage (GRI: 102-43)	%	55%	58%	-3%
Stakeholder engagement	Tenant satisfaction	Average total score (GRI: 102-43)	#	7.3	7.3	0%
Promote sustainability in the chain	Considerate Constructors Scheme	Number of registered building sites	#	22 (of 64)	20 (of 60)
Promote sustainability in the chain	Considerate Constructors Scheme	Percentage of registered building sites (acquisition price)	%	51%	46%	5%

Impact area	Indicator	Measure	Unit	2019	2018	% change
Sustainable agreements	Rental contracts	Number of new rental contracts	#	4,338	4.248	2.1%
		Number of sustainable rental contracts (green leases)	#	397 (van 19,517)	120 of 18,349	1.38%

Impact area	Indicator	Measure	Unit	2019 (abs)	2018 (abs)	% change (LfL)
Energy	Electricity	Total electricity consumption	MWh	na	551
	Electricity	Share of electricity from renewable sources		na	0
	Gas	Total gas consumption (GRI: 302-1)		na	0
	District heating and cooling	Total district heating and cooling (GRI: 302-2)		na	574
	District heating and cooling	Percentage locally generated heating and cooling		na	0
	Total	Total energy consumption all sources (GRI: 302-2)		na	1,125
	Energy intensity	Energy intensity head office gross floor area (GRI-CRESS: CRE1)	kWh/m²/year	na	128
	Data Energy	Coverage data Energy and CO2		na	1 of 1
Waste	Total	Total waste by weight (GRI: 306-1)	tonnes	27,011	22,774	19%
Waste	Total	Recycling percentage	%	36%	33%	3%-punt
Mobility	Distance	Lease cars	km	1,871,415	2,078,245	-10%
		Public transport		569,201	402,987	41%
		Air travel		1,181,059	1,258,131	-6%
CO2 emissions	Direct	Scope 1 (GRI: 305-1)	ton CO2e	na	310
	Indirect	Scope 2 (GRI: 305-2)		na	268
	Total	Total CO2 emissions (GRI: 305-2) Scope 1 and 2		na	579
	Total	Total CO2 emissions after compensation		na	579
	CO2 emission intensity	CO2 intensity head office (GRI-CRESS: CRE3)	kg CO2e/FTE/year	na	0.3
		CO2 intensity mobility (GRI-CRESS: CRE3)	kg CO2e / FTE / year	na	3.1
		CO2 intensity total (GRI-CRESS: CRE3)	kg CO2e / FTE / year	na	3.4
	Total	Total water consumption (GRI:303-1)	m³	na	1,758
	Water intensity	Water intensity head office (GRI-CRESS: CRE2)	m³/FTE/year	na	10.3

Impact area	Indicator	Measure	Unit	2019	2018
Employees	Contract (incl. proportion of women)	Number of employees (GRI: 401-1)	FTE	184.7 (31.6)	169.7 (33.8)
		Full-time contract percentage (GRI: 401-1)	%	71.8 (21.4)	74% (21.7)
		Part-time contract percentage (GRI: 401-1)	%	28.2 (72.7)	26% (74)
		Temporary contract percentage (GRI: 401-1)	%	9.8 (63.2)	11%(45)
		Permanent contract percentage (GRI: 401-1)	%	90.2 (34.2)	89% (34)
	Health	Absenteeism (GRI: 403-3)	%	3.1%	2.6%
	Staff turnover	Staff turnover percentage (GRI: 401-2)	%	1.7%	5.4%
	Emloyee satisfaction	Employee engagement - survey response percentage (GRI: 103)	%	95.1	see 2017
		Average satisfaction score (GRI: 103)	#	7.8	see 2017
		Employee engagement score		8.1	see 2017
		Employee enthusiasm score		7.9	see 2017
	Equality & diversity	Percentage of women (GRI: 405-2)	%	35.9%	35.4%
	Equality & diversity	Percentage of women in senior management (GRI: 405-2)	%	21.7%	19.2%
	Training & development	Number of internships and graduate positions	#	3	4
	Age (incl. proportion of women)	<30	Ratio	10.9 (33.3)	7.4 (31)
		30-40		28.6 (23.6)	28.6 (28)
		40-50		38.0 (39.7)	38.3 (37)
		50-60		17.7 (41.2)	19.4 (35)
		>60		4.7 (55.6)	6.3 (45)
Clients	Investor satisfaction	Response percentage (GRI: 102-43)	%	na	na
Clients	Investor satisfaction	Average total score (GRI: 102-43)	#	7.8	na

Appendices